Course Description
The Planning, Protection and Optimization (PPO) module focuses on the practical application of PPO practices to enable capacity, availability, IT service continuity, information security and demand management. It is designed to develop organizations' and individuals' understanding of the ITIL Service Design processes and help ensure that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics are designed to meet user needs and will require little further change once introduced.