Course Description
ISO/IEC 20000:2011 is the International Standard for IT service management. In this accredited show we explore the requirements for an organization to achieve the ISO/IEC 20000 certification. This show is designed as a 1st step for managers and internal auditors who are considering gaining accreditation for their organization and as an overview for IT staff who's organization is working towards accreditation. This show will also prepare individuals for the ISO/IEC 20000 examination.