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Implementing Cisco Collaboration Applications 1.0

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You can learn how to install Single Sign-On (SSO), Cisco Unified IM and Presence, Cisco Unity Connection, and Cisco Unity Express in the Implementing Cisco Collaboration Applications (CLICA) v1.0 course. You'll learn how to improve your communication systems and tools, increase compliance controls, and streamline communication processes.

Duration: 5 Days


Learning Objectives:


After taking this course, you should be able to:

  • Configure Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection, and Cisco Unity Connection call handlers
  • Configure and troubleshoot Cisco Unity Express
  • Describe SSO for Cisco Unified Communications applications.
  • Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications.
  • Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality.
  • Configure and troubleshoot chat rooms and message archiving
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM and Presence server.
  • Configure call recording and monitoring

Before taking this course, you should have the following knowledge and skills:

  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Cisco Unified Communications Manager (Unified CM) experience, including single-site dial plan, single Public Switched Telephone Network (PSTN) gateway, and Session Initiation Protocol (SIP) trunks

Audience profile


This course is designed primarily for professionals in the following job roles:

  • Collaboration engineers
  • Collaboration administrators
  • Configuring and Troubleshooting Cisco Unity Connection Integration
  • Configuring and Troubleshooting Cisco Unity Connection Call Handlers
  • Troubleshooting Cisco Unity Connection
  • Configuring and Troubleshooting Cisco Unity Express
  • Configuring Single Sign-On (SSO) for Cisco Unified Communications Applications
  • Integrating Cisco Unified Communications Manager IM and Presence and Cisco Jabber
  • Customizing Cisco Unified Communications Manager IM and Presence and Cisco Jabber Functionality
  • Configuring Cisco Unified Communications Manager IM and Presence Service Compliance and Message Archiving
  • Troubleshooting Cisco Unified Communications Manager IM and Presence Service
  • Integrating Cisco Unified Attendant Console Advanced
  • Implementing Call Recording and Monitoring

Lab Outline


  • Integrate and Set Up Cisco Unity Connection
  • Configure Cisco Unity Connection Call Handlers
  • Implement Toll Fraud Prevention
  • Troubleshoot Cisco Unity Connection Call Handlers
  • Troubleshoot Cisco Unity Connection
  • Configure Cisco Unity Express
  • Troubleshoot Cisco Unity Express
  • Configure Cisco Unified Communications Manager IM and Presence High Availability
  • Implement Cisco Jabber
  • Configure Centralized Cisco Unified Communications Manager IM and Presence
  • Configure Cisco Unified Communications Manager IM and Presence Service Functionality
  • Enable Message Archiving and Chat Rooms
  • Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
  • Troubleshoot Cisco Unified Communications Manager IM and Presence High Availability
  • Troubleshoot Cisco Unified Communications Manager IM and Presence Service
  • Integrate Cisco Unified Attendant Console Advanced
  • Implement Call Recording and Monitoring Using a Switched Port Analyzer (SPAN)-based Solution
  • Implement Cisco Unified Communications Manager Call Recording and Monitoring

The 300-810 CLICA exam certifies your knowledge and skills related to collaboration applications, including SSO, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express, and application clients.

After you pass 300-810 CLICA, you earn the Cisco Certified Specialist - Collaboration Applications Implementation certification and satisfy the concentration exam requirement for the CCNP® Collaboration certification.


Q: What is the Cisco collaboration platform?


A: The Cisco Customer Collaboration Platform is the gateway to enable next-generation digital channels in Cisco Contact Center solutions. Customers can integrate the Customer Collaboration Platform to bring web chat, email, multichannel tasks, and more using out-of-box feature capabilities as well as a robust set of APIs

Does Cisco offer q-What types of collaboration endpoints?

  • Full-stack observability.
  • Hybrid cloud.
  • Hybrid work.
  • Infrastructure transformation.
  • Secure access service edge (SASE)
  • Security resilience.

Q: What are the benefits of this course?


A: After taking this course, you should be able to:

  • Configure Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection, and Cisco Unity Connection call handlers
  • Configure and troubleshoot Cisco Unity Express
  • Describe SSO for Cisco Unified Communications applications.
  • Describe how Cisco Jabber® and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications.
  • Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality.

Q: What is the infrastructure required to attend your training program?


A: To attend the training session, you should have operational Desktops or Laptops with the required specification and a good internet connection to access the labs. 


Q: What is the benefit of doing training from Radiant Techlearning?


A: Radiant Techlearning is open to fresh suggestions and consistently advocates for an innovative strategy that makes learning simple and efficient. We have a strong team of highly skilled and accredited technology consultants, trainers, and developers who support the combination of hands-on training with creative thinking to enhance technical abilities.

Our training courses emphasise application, and 70–80% of them involve using hands-on training resources. Our training programme emphasises individual interaction with each participant, the most recent curriculum material, on-the-job training projects, and case studies.

Additionally, our specialists will share best practises with you and provide advice on how to succeed in your certification examinations and achieve high marks. Even after the training programme is over, we offer support sessions to ensure your success.

You would also be awarded a course completion certificate recognized by the industry after completion of the course & the assignment.


Q: What if I miss a class on a particular day?


A: We would always recommend you attend the live session to practice & clarify the doubts instantly and get more value from your investment. However, if, due to some contingency, you have to skip the class, Radiant Techlearning will help you with the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use.


Q: What if I/we have doubts after attending your training program?


A: Radiant team of experts would be available via the email Support@radianttechlearning.com to answer your technical queries, even after the training program.

We also conduct a 3 – 4 hours online session after two weeks of the training program to respond to your queries & project assigned to you.