Description

IBM Case Manager Essentials (V5.3.2) training program is an introduction to IBM Case Manager, concepts, functions, and architecture. Professionals will use an IBM Case Manager system to practice the skills that are required by case workers to process cases and create runtime tasks.
Radiant Techlearning offers IBM Case Manager Essentials (V5.3.2) training program in Classroom & Virtual Instructor Led/Online Mode.

 

Duration: 8 Hours

 

Learning Objectives

On completion of this course, professionals should be able to:

  • Describe the users of IBM Case Manager
  • Identify components of IBM Case Manager
  • Create and process a case
  • Search for a case
  • Review a case
  • Add annotations and comments to a case
  • Split a case
  • Explore and identify the structure of a solution
  • Add a custom task
  • Add a quick task
  • Identify IBM Case Manager integration options

Prerequisites

Audience Profile

  • Solution Architects
  • Solution Designers
  • Administrators
  • Product Managers

Course Details

Course Outline

Module 1 Introduction to IBM Case Manager

  • Describe the uses of IBM Case Manager
  • Identify components of IBM Case Manager

Module 2 Create and process a case

  • Identify a case
  • List the components of a case type
  • Describe the IBM Case Manager Client
  • Add a case and process a work item

Module 3 Review a case

  • Search for a case
  • Review a case
  • Add annotations and comments to a case
  • Split a case

Module 4 Structure of a solution

  • Describe IBM Case Manager solutions and their assets
  • Identify IBM Case Manager environments
  • Explore the IBM Case Manager Builder Step Designer

Module 5 Add runtime tasks

  • Add a custom task
  • Add a quick task

Module 6 IBM Case Manager integration options

  • Identify IBM Case Manager integration options

FAQs

Q: What is the use of case manager?

 

A: IBM Case Manager is used to help to simplify the job of designing and building a case management system and it also provides a graphical user interface for case workers so as to easily manage cases.

 

Q: What happens when we split a case?

 

A: When we split a case, the Manager Client populates any matching property in the new case with values from the original case.

 

Q: Who uses the IBM case management.

 

A: These are the users who install, use, maintain, design the case management system:

  • IT administrator
  • Business analyst
  • Case worker

 

Q: What are the key functionalities of IBM case manager?

 

A: The key functionalities are:

  • An active content infrastructure which manage the persisted case object model and enable the content-based events for case activities.
  • Enterprise content management integration which include complete document lifecycle capabilities like versioning, security, and records management.
  • True content management functionality that enable to store document metadata that one can later modify and search on.
  • A process map which manage the logic for the execution of a task.

 

Q: What is case management application?

 

A: Case management applications generally consist of case types, document types, human services, and other components. A case management application is an application which case workers use to process cases.

 

Where is Radiant Techlearning Located?

 

A: Radiant Techlearning is headquartered in Electronic city & technology hub of Northern India, Noida, which is surrounded by several large multinational, medium & small Software companies.

We have our offices located all across the country and partners across the globe.

 

Q: What is the benefit of doing training from Radiant Techlearning?

 

A: Radiant Techlearning is receptive to new ideas and always believes in a creative approach that makes learning easy and effective. We stand strong with highly qualified & certified technology Consultants, trainers and developers who believe in amalgamation of practical and creative training to groom the technical skills.

Our training programs are practical oriented with 70% – 80% hands on the training technology tool.  Our training program focuses on one-on-one interaction with each participant, latest content in curriculum, real time projects and case studies during the training program.

Our experts will also share best practices & will give you guidance to score high & perform better in your certification exams.

To ensure your success, we provide support session even after the training program.

You would also be awarded with a course completion certificate recognized by the industry after completion of the course & the assignment.

 

Q: How the training will be delivered or conducted?

 

A: Radiant Techlearning offers customized training delivery solutions for individuals, teams and businesses depending upon what they require. Here is how we help each one through our diverse formats.

Dedicated Classroom Training program

Onsite: To meet the needs & expectations of our corporate clients all over the world, our expert will travel all the way to your location to deliver the training program at a premise of your choice & convenience.

Offsite: Our client and Individual professionals across the world travel all the way to India to attend our classroom training sessions. We assist them in services like accommodation, Airport pick & drop, daily cab & Visa assistance.

Public Batches: Corporates & Individual professionals across the world can nominate their employees or themselves in our classroom or online public batches. Our public batches would have limited number of participants to ensure individual attention. As the participants are from different background and companies, you learn from everyone’s experience.

On-the-Job Learning:  Our team of consultant would help you to execute end-to-end project and simultaneously learn the technology.

 

Q: What are the various learning options or training mode available?

 

A: Radiant Techlearning offers customized solutions and training programmes for individuals, teams and businesses depending upon what they require. Here is how we help each one through our diverse formats.

 

Q: What is the schedule of the training program?

 

A: Radiant Techlearning offers training program on the weekday, weekend and a combination of weekdays and weekends.  You can always choose the schedule that best suits to your need.

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