Description

In C4H440 – SAP Cloud for Customer Administration course you will learn how to set up and run SAP Cloud for Customer effectively for your day-to-day business.

Radiant Techlearning offers “C4H440 – SAP Cloud for Customer Administration” training program in Classroom & Virtual Instructor Led / Online mode.

 

Learning Objectives

This course will prepare professionals to:

  • Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
  • Create an organization structure enabling customers to use the solution to meet the needs of the business
  • Migrate data into the application and troubleshoot migration issues
  • Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
  • Set up and configure the solution to manage business processes including sales, marketing, service and social
  • Describe the integration scenarios available with SAP Cloud for Customer
  • Adapt and extend the solution to meet customer-specific needs
  • Learn about the mobile features of SAP Cloud for Customer
  • Demonstrate the reporting capabilities of the system

Prerequisites

  • CRM/SD domain knowledge
  • SAP Cloud for Customer functional experience
  • C4H510OR C4H410

Audience Profile

  • Business Process Architect
  • Program / Project Manager
  • System Administrator

Course Details

Module 1: Introduction to SAP Cloud for Customer

  • Articulating the Functional Capabilities of SAP Cloud for Customer

Module 2: Starting the Project

  • Preparing for the Implementation Project
  • Describing Fine Tuning
  • Describing Q-Gates

Module 3: Account and Contact Management

  • Understanding the Basic Functions of Account and Contact Management

Module 4: Products and Price Lists

  • Understanding Products and Price List Concepts in SAP Sales Cloud

Module 5: Organizational Structure

  • Explaining the Role of an Organizational Structure in the Solution

Module 6: Territory Management

  • Defining Complex Territory Hierarchy Structures

Module 7: User and Role Management

  • Maintaining Employees and Explain What a Business User Is

Module 8: Data Migration

  • Guiding Your Customer on Which Data Should Be Migrated

Module 9: Integration

  • Describing Integration Scenarios with CRM and ECC
  • Describing Integration with FSM
  • Describing Integration with Microsoft Outlook
  • Describing the Benefits of Integration with Social Media

Module 10: Notifications, Workflow, and Approvals

  • Setting Up an Approval Process for Opportunities

Module 11: Personalization and Extensibility

  • Describing How to Use Personalization and Adaptation

Module 12: Analytics Framework

  • Exploring the Standard Reports and Create or Modify Views for Those Reports

Module 13: Mobile

  • Describing the Different Mobile Access Options

Module 14: Solution Walkthrough

  • Preparing an SAP Cloud for Customer Environment for Solution Walkthrough

Module 15: Preparing for Go-Live

  • Describing the Necessary Go-Live Activities

FAQs

Q: What is basis administration in SAP?

 

A: The Basics of Basis Administration. The SAP Basis administrator (or team) is directly responsible for keeping your SAP landscape online, healthy and up to date. It includes: Daily maintenance: troubleshoot errors, Basis admins review logs and ensure your system is functioning as it should.

 

Q: Who Can Benefit from this?

 

A: Benefits:

  • Business Process Architect
  • Program / Project Manager
  • System Administrator

 

Q: What Skills are gained by doing SAP customer administration?

 

A: This course will prepare you to:

  • Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business.
    Create an organization structure enabling clients(customers) to use the solution to meet the requirements of the business.
  • Migrate data into the application and troubleshoot migration issues.
    Translate customer business demands to best practice business structure in SAP Cloud for Customer.
    Set up and configure the results to control business processes including sales, service, marketing and social.
    Recount the integration scenarios accessible with SAP Cloud for Customer.
  • Learn about the mobile features of SAP Cloud for Customer.

 

Q: What are the different goals of this course?

 

A: This course will prepare you to:

  • Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
  • Create an organization structure enabling customers to use the solution to meet the needs of the business
  • Migrate data into the application and troubleshoot migration issues
  • Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
  • Adapt and extend the solution to meet customer-specific needs
  • Learn about the mobile features of SAP Cloud for Customer
  • Demonstrate the reporting capabilities of the system

 

Q: What prerequisite do I need to have for this training?

 

A: Essential:

  • CRM/SD domain knowledge Recommended
  • SAP Cloud for Customer functional experience
  • C4H510OR C4H410

 

Q: What all topics are covered under this course?

 

A:Topics covered:

Course Content

  • Introduction to SAP Cloud for Customer
  • Account and Contact Management
  • Products and Price Lists
  • Organizational Structure
  • Territory Management
  • User and Role Management
  • Data Migration
  • Integration
  • Notifications, Workflow, and Approvals
  • Personalization and Extensibility
  • Analytics Framework
  • Mobile
  • Solution Walkthrough
  • Preparing for Go-Live

 

Q: What is SAP Net Weaver Administrator ?

 

A: SAP Net Weaver Administrator permits you to persue and configure consumer applications built by using various tool sets in a central location. When we construct consumer applications, we specify the runtime settings that are applicable to these applications.

 

Q:  What do you mean by Partner Management in SAP Cloud for Customer?

 

A: It enables members of the organization can communicate within the solution with partner contacts — that is, individuals who are associated with the resellers, brokers, service providers, distributors, or other entities with which your organization collaborates.
In the Partners work center, you can:

  • Maintain and manage partner and partner contacts
  • Create, edit and mass upload partner and partner contact details
  • Assign partner program and partner type to partners
  • Configure and assign relationships between partners and accounts so that partners are automatically determined in business transactions

 

Q: What is the procedure of Assigning a Profile to an Organization?

 

A: All organizations must be associated with a profile template, which is assigned automatically to all users in this organization.

Procedure

  • On the Organizations tab, open the organization for which you want to assign a new profile.
  • Select the new profile.
  • Save your changes

 

Q: What is a customer service administrator?

 

A:Customer service administrator’s main aim/objective is to service the needs of a customer and ease sales. Customer service administrators are the middlemen in the middle of a business and its consumers. They spend their days processing orders, handling complaints and providing particulars(information) about a company and the services or products they offer.

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