This five-day instructor-led training program provides professionals with the knowledge and skills to install and configure System Center 2012 Operations Manager. In addition this class will prepare the professional for managing their 2012 Operations Manager infrastructure.


Radiant Teachlearning offers Installing and Configuring System Center 2012 Operations Manager Training Program in Classroom and Virtual instructor Led/Online mode.


Duration: 5 days


Learning Objectives

After accomplishing this training program, professionals will be able to:

  • Install Operations Manager 2012 and configure global and Management Server specific settings.
  • Utilize Resource Pools for high availability.
  • Navigate the Operations Manager Console and Web Console.
  • Perform both automated and manual agent installation on managed systems.
  • Import and export management packs.
  • Configure Rules, Events, Monitors and Tasks.
  • Configure Reporting and create reports.
  • Monitor workstations and servers using Agentless Monitoring and Agentless Exception Monitoring.
  • Configure and manage Audit Collection Services.
  • Create Synthetic Transactions.
  • Create Distributed Applications.
  • Multi-home an agent.
  • Configure a Gateway server for monitoring untrusted environments.
  • Configure communication between management groups.
  • Migrate from Operations Manager 2007 to 2012 Operations Manager.


Before attending this training program, professionals must have:

  • Familiarity with PC hardware and devices.
  • Experience supporting Windows-based systems.
  • Basic experience authoring and editing batch and script files.
  • Experience reviewing Windows application and service logs.
  • Experience configuring or supporting distributed application environments.
  • Working knowledge of Windows Server 2008 operating system and network configuration.
  • Working Knowledge of Active Directory.–


Audience Profile

This training program is intended for IT professionals with basic Windows Server, Active Directory and network configuration and management experience.

Course Content

Lesson 1: Overview of System Center 2012 Operations Manager

This lesson gives the professional a high-level view of System Center 2012 Operations Manager. Professionals new to the value of SCOM will learn about its benefits. Professionals familiar with SCOM 2007 will also benefit with an introductory look at the changes manifested in SCOM 2012.


  • Operations Manager Introduction and Basic Concepts
  • What’s New in 2012 Operations Manager
  • System Requirements

After accomplishing this lesson, professionals will be able to:

  • Understand the purposes of System Center Operations Manager.
  • Note the changes from Operations Manager 2007 to 2012 Operations Manager.
  • Identify the System Requirements for 2012 Operations Manager.


Lesson 2: Installing the 2012 Operations Manager Infrastructure

This lesson describes how Active Directory and SQL Server 2008 R2 integrate with and support System Center 2012 Operations Manager. In addition this lesson allows professionals the opportunity to plan deployment of SCOM and do a SCOM install in a virtual environment which simulates what is often seen in today’s enterprises.


  • Active Directory Integration
  • SQL Server Configuration
  • Security Considerations
  • Operations Manager Deployment Scenarios
  • Installing Operations Manager 2012

After accomplishing this lesson, professionals will be able to:

  • Create Active Directory objects required for System Center 2012 Operations Manager.
  • Configure connectivity between SQL Server 2008 R2 and 2012 Operations Manager.
  • Create SQL databases required by 2012 Operations Manager.
  • Plan an Operations Manager Deployment.
  • Install Operations Manager 2012.


Lesson 3: Navigating Operations Manager

This lesson introduces professionals to the System Center 2012 Operations Manager Console and Web Console. Each workspace will be accessed and professionals will see how changes in security settings affect the available workspaces and views. Additionally the abilities of Web Console will be covered.


  • Operations Manager Console Overview
  • Customizing the Operations Manager Console
  • Securing the Operations Manager Console
  • Operations Manager Web Console Overview

After accomplishing this lesson, professionals will be able to:

  • Navigate the Operations Manager console
  • Understand how the Workspaces in the Console are interrelated
  • Apply security to the SCOM Console to follow the Principle of Least Privilege
  • Utilize the capabilities of the SCOM Web Console


Lesson 4: Global Management Group Settings and Notifications

This lesson covers the creation and value of Management Groups. Additionally Resource Pools will be demonstrated as the way to provide for large availability. Applying Global Management Server specific settings as well as Management Group settings used to override Global settings can enable for more customized System Center 2012 Operations Manager deployments. Finally Notifications will be utilized to ensure that those IT professionals tasked with managing and maintaining the enterprise systems have real time access to anomalous conditions.


  • Connected Management Groups and Management Services
  • Configuring Global Management Group Settings
  • Overriding Global Management Group Settings
  • Creating Notifications

After accomplishing this lesson, professionals will be able to:

  • To be members of Management Groups configure Management Servers and Create Management Groups.
  • Specify settings which are global to all members of a Management Group.
  • Exclude Management Servers from certain global settings.
  • Create notifications based on specific alert thresholds.


Lesson 5: Installing and Configuring Agents

This lesson describes the pre-requisites for installing Agents on systems to be managed and the settings which allow Agents to report on and make changes to these systems. Professionals will learn about different methods for deploying Agents and the preferred methods based on different scenarios.


  • Agent Installation Prerequisites
  • Agent Installation Methods
  • Managing Agent Settings

After accomplishing this lesson, professionals will be able to:

  • Determine if a system meets the requirements for Agent installation.
  • Use various methods for deploying Agents to managed systems.
  • Configure Agent settings in order to gather information about system health.


Lesson 6: Management Packs

This lesson describes how Management Packs can be used to more granularly monitor events throughout the organization. Learn to export, author and import of Management Packs will enhance the professional’s capability to fully utilize the capabilities of the System Center 2012 Operations Manager.


  • Management Pack Overview
  • Pre-Installed Management Packs
  • Importing and Exporting Management Packs
  • Management Pack Authoring

After accomplishing this lesson, professionals will be able to:

  • Use Management Packs to monitor operating system, application and service specific events.
  • Import Management Packs downloaded from the Internet or other Management Groups.
  • Create Management Packs and export them for archiving or use in other Management Groups.


Lesson 7: Operations Manager Monitoring

This lesson describes way to utilize System Center 2012 Operations Manager for its core purpose, monitoring systems. Aggregate rollup monitors, dependency rollup monitors and unit monitors will be covered. Also included varies new network monitoring features.


  • Monitoring Overview
  • Types of Monitors
  • Network Monitoring

After accomplishing this lesson, professionals will be able to:

  • Monitor system health.
  • Based on desired information choose the type of monitor
  • Monitor network devices for enhancing true key to edge availability.


Lesson 8: Monitoring without Agents

For systems which do not, or cannot have, agents installed, this lesson describes way to use Agentless Monitoring to gather basic information. For access to crash information and related Windows Error Reporting data professionals will work with Agentless Exception Monitoring.


  • Agentless Monitoring
  • Agentless Exception Monitoring

After accomplishing this lesson, professionals will be able to:

  • Monitor systems without agents by using Management Packs which support Agentless monitoring.
  • Use Agentless Exception Monitoring to gather information about crash reports and resolve the underlying cause.


Lesson 9: Operations Manager Reporting

This lesson describes way to use System Center 2012 Operations Manager Reporting as well as SQL Reporting Services to create reports either on demand or in a scheduled approach.


  • Installing SQL Reporting Services
  • Installing Operations Manager Reporting
  • Creating, Viewing and Customizing Reports

After accomplishing this lesson, professionals will be able to:

  • Install SQL Reporting Services and integrate SRS with System Center 2012 Operations Manager.
  • Install Operations Manager Reporting.
  • Access built-in reports and create reports specific to organizational requirements.


Lesson 10: Operations Manager Audit Collection Services

This lesson describes how Audit Collection Services enables for overall enhancement in information security by reporting, analyzing, gathering and filtering on security log information from throughout the organization. The lesson also covers how ACS can be used in a non-homogeneous environment.


  • Overview of ACS
  • Installing and Configuring ACS
  • Forwarders and Collectors
  • ACS on non-Windows Systems (Unix/Linux)

After accomplishing this lesson, professionals will be able to:

  • Install ACS, create the ACS database and set up forwarders and collectors.
  • Access Audit Collection Services data for purposes of maintaining information security.
  • Understand way to use ACS in conjunction with Unix and Linux.


Lesson 11: Synthetic Transactions

This lesson describes how Synthetic Transactions are used to check for reactions to changes in demand on system resources. Professionals will create Synthetic Transactions, associate Watcher Nodes and view response information.


  • Synthetic Transactions Overview
  • Creating Synthetic Transactions

After accomplishing this lesson, professionals will be able to:

  • Understand how Synthetic Transactions can be used to plan for potential growth.
  • Create Synthetic Transactions to test various ‘What If’ scenarios.


Lesson 12: Distributed Applications

This lesson describes way to use the power of Distributed Applications to monitor not just a system, but rather all of the infrastructure components necessary for Line of Business applications to function reliably. Professionals will see a big picture view of how applications, systems and network devices work together to insure consistent behavior.


  • Distributed Applications Overview
  • Design and Creation of Distributed Applications

After accomplishing this lesson, professionals will be able to:

  • Analyze the components necessary for consistent behavior of Line of Business Applications.
  • Determine interrelationships between components.
  • Create Distributed Applications to monitor interdependent components.


Lesson 13: Monitoring Complex Environments

This lesson describes way to use multihoming to allow systems to be managed by more than one Management Group. The potential as well as advantages issues related to multihoming will also be explained. In addition the lesson covers way to gather information from other untrusted environments via Gateway Servers.


  • Management Groups and Multihomed Agents
  • Gateway Servers and Untrusted Environments

After accomplishing this lesson, professionals will be able to:

  • Multihome an Agent to enable for management using multiple Management Groups.
  • Create the gateway Server for monitoring un-trusted environments.


Lesson 14: Backup and Disaster Recovery

This lesson enables professionals to plan, perform and secure backups of System Center 2012 Operations Manager information. Database backups, although not necessarily backed up by the System Center 2012 Operations Manager methods. Finally professionals will learn best practices for recovery from SCOM failures.


  • Backup Overview and Planning
  • Configuring and Performing Backups
  • Recovery Planning

After accomplishing this lesson, professionals will be able to:

  • Determine which backup type(s) best fit different System Center 2012 Operations Manager deployments.
  • Backup the critical System Center 2012 Operations Manager components.
  • Recover from a Management Server failure.


Q: How do I access Microsoft System Center on Windows 10?


A: For the simplest method to start Software Center on a Windows 10 computer, press Start and type Software Center. After that you may not need to type the complete string for Windows to find the best match. To navigate the Start menu you can look under the Microsoft Endpoint Manager group for the Software Center icon.


Q: What can you monitor with SCOM?


A: SCOM is a monitoring as well as reporting tool which mainly checks the status of multiple objects defined within the environment like server hardware, system services, operating systems (OSes), hypervisors and applications. Administrators set up and configure the objects.


Q: What are SCOM alerts?


A: Alerts in SCOM are generated by individual rules or monitors to indicate a specific issue. A monitor can generate an alert when it enters an error state while a rule may generate an alert to indicate some critical issue that is not directly related to the health of a managed object.


Q: How do I open System Center Operations Manager?


A: Click Start, for System Center 2016 – Operations Manager select Microsoft System Center 2016Operations Console, or for version 1801 and later select Microsoft System CenterOperations Console to open the Operations console.


Q: How do you ensure the quality of training program?


A: Radiant has highly intensive selection criteria for Technology Trainers & Consultants, who deliver you training programs. Our trainers & consultants undergo rigorous technical and behavioral interview and assessment process before they are on boarded in the company. 

Our Technology experts / trainers & consultant carry deep dive knowledge in the technical subject & are certified from the OEM.

Our training programs are practical oriented with 70% – 80% hands on the training technology tool.  Our training program focuses on one-on-one interaction with each participant, latest content in curriculum, real time projects and case studies during the training program. 

Our faculty will provide you the knowledge of each course from fundamental level in an easy way and you are free to ask your doubts any time from your respective faculty.

Our trainers have patience and ability to explain difficult concepts in simplistic way with depth and width of knowledge.

To ensure quality learning, we provide support session even after the training program. 


Q: What if I/we have doubts after attending your training program?


A: Radiant team of experts would be available on the email to answer your technical queries, even after the training program.

We also conduct a 3 – 4 hours online session after 2 weeks of the training program, to respond on your queries & project assigned to you.  


Q: If I face technical difficulty during the class what should I do?


A: Technical issues are unpredictable and might occur with you as well. Participants have to ensure that they have the system with required configuration with good internet speed to access online labs.  

If the problem still persists or you face any challenge during the class then you can report to us or your trainer. In that case Radiant would provide you the recorded session of that particular day. However, those recorded sessions are not meant only for personal consumption and NOT for distribution or any commercial use. 


Q: Does this training program include any project?


A: Yes, Radiant will provide you the most updated, high valued and relevant real time projects and case studies in each training program. 

We included projects in each training program from fundamental level to advance level so that you don’t have to face any difficulty in future. You will work on highly exciting projects and that will upgrade your skill, knowledge and industry experience.


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